Extolling expanded services, features and new tax credits, the IRS kicked off the 2002 tax filing season by urging more taxpayers to use its expanded "e-file" service to file returns via their computers.

Over 40 million tax packages and 23 million "IRS e-file" brochures began hitting mailboxes last week. In all, the IRS expects to process about 132 million individual returns this year.

E-file: Getting better all the time
For 2002, e-file adds 29 more forms and schedules that should allow virtually all individual taxpayers to file returns via computer.

“We are working hard to improve and expand service to taxpayers," said IRS Commissioner Charles O. Rossotti. "We want to take as much of the headache out of tax time as possible. E-filing is better than ever, and I highly recommend that taxpayers and practitioners try it."

All E-fillers typically get their refund checks in half the time of those who file paper returns and e-filers who authorize direct deposit get their returns in as few as 10 days. 

"The secret is getting out about e-file,” Rossotti said. “People who use it like it. It’s fast, accurate and dependable and delivers refunds in as little as 10 days." The IRS estimates that over 45 million taxpayers will use e-file this year.

Commissioner Rossotti also encouraged taxpayers and tax practitioners who already use computers to consider e-filing. About 40 million tax returns are prepared on computer but are still sent in on paper. With little effort, these returns could be e-filed. 

For more information on e-file, click the links below:

• IRS E-file Information
Lists E-filing solutions for individuals and businesses

• FREE Internet Filing Opportunities 
View a list of companies that provide free tax preparation and e-file opportunities for individual taxpayers

Other things taxpayers should watch for in 2002

• Easier problem solving. A new feature on the 1040 form allows a taxpayer to designate a trusted family member, friend or tax professional to talk directly to the IRS about any tax return processing questions. Last year, 37 million filers selected a smaller-scale version of the time-saving feature.

• Tax rate reductions. Due to lower tax rates, most people received an Advance Payment Check last year and will not need to do anything on their 2001 tax returns. However, those who did not get the maximum check amount ($300, $500 or $600 depending on filing status) may be able to get the tax cut benefit on their 2001 returns.

• The IRS has adjusted its toll-free telephone service hours to provide assistance during periods of heaviest use. Taxpayer Assistance Centers across the country will provide face-to-face help for resolving taxpayer problems.