Think you know a way to make the U.S. mail work better? Great, because the U.S. Postal Service (USPS) wants to hear about it.
As it prepares to move into the second phase of its Strategic Transformation Plan, the U.S. Postal Service is seeking input from customers to help planners create a blueprint of postal service goals, targets and strategies through 2010.
During the first phase of the Strategic Transformation Plan, USPS claims to have succeeded in better cost management, providing more convenient customer access to services and information, developing innovative products and services, and establishing a "performance-based" culture.
In a recent press release, USPS lists key achievements in the last three years, include debt reduction of $9.5 billion, net income of $6.3 billion, productivity gains of 5.2 percent, and the elimination of accumulated deficits. The Postal Service says it is on track to achieve or exceed the 2006 target in the Transformation Plan of $16 billion cumulative and $5 billion incremental annual savings earlier than was planned.
"One of the reasons the Transformation Plan has been so successful is that it was based on the input of so many with an interest in the mail," said Postmaster General John E. Potter in the press release, adding, "As we develop the Strategic Transformation Plan 2006-2010, we're asking our customers for help once again. Customer comment will help us create a plan that guides the Postal Service through a constantly evolving market environment as we work to meet our customers' changing needs."
According to Potter, the new plan will combine key elements from the agency's Five-Year Strategic Plan, the Annual Performance Plan, the original Transformation Plan and the Transformation Progress Report. "We're transforming the Postal Service for one simple reason: to continue to provide customers with products, services and performance they need at affordable prices," said Potter. "If we have a vision," he said, "we make it happen."
To Submit Your Suggestions
You can submit comments or suggestions for the future of U.S. postal services to:
USPS Office of Strategic Planning
475 L'Enfant Plaza SW
Washington, DC 20260-5142
Comments will be accepted through May 15, 2005.
Or, send email to: email@example.com. For more information, see usps.com/strategicplanning/2006-2010.htm.